Refund Policy

Effective Date: February 08, 2026

This Refund Policy applies to all paid services purchased on IndusFact.com — subscription plans, ad-boost credits (Featured, Top, Urgent), sponsored ad slots, and any other paid product offered by IndusFact B2B Solutions ("IndusFact", "we", "our", "us").

1. Eligibility for Refund

Subscription plans — refundable on a pro-rata basis if you cancel within the current billing cycle and less than 20% of the subscription duration has elapsed AND no listing quota / featured quota has been consumed.
Ad-boost credits (Featured / Top / Urgent) — refundable in full only if the credit has not yet been applied to any listing. Once applied, the boost is treated as consumed.
Sponsored ad slots — refundable pro-rata for impressions not yet served, less a 15% administrative fee.
Duplicate charges — automatically refunded in full within 3 working days of detection.
Payment charged but service not activated within 30 minutes — full refund, no questions asked.

2. Non-Refundable Items

Consumed subscription days.
Ad-boost credits already applied to a listing (whether or not the listing was ultimately sold).
Sponsored ad impressions that have already been served.
Points, cashback, or referral rewards redeemed against a paid product.
Purchases made using promotional coupons where the coupon terms exclude refunds.

3. How to Request a Refund

Email support@indusfact.com from your registered account email with the subject line "Refund request — [Order ID]".
Include the Order ID (visible in Dashboard → Payments), the reason for the refund, and any supporting screenshots.
Our team acknowledges within 2 working days and resolves within 7 working days.

4. Refund Timelines

Approved refunds are processed within 7–10 working days to the original payment method. Bank clearing times vary by issuer; UPI refunds typically reflect within 24 hours, cards and net-banking within 5–10 working days.

5. Currency, Taxes & GST

All refunds are processed in INR. Where a GST invoice has been issued, we issue a corresponding credit note as required under Indian GST law. The base amount is refunded to you; the GST portion is settled via the credit note.

6. Disputes & Chargebacks

Please raise a refund request with us before initiating a chargeback with your bank or card issuer. Unresolved disputes may result in temporary suspension of your account until the payment status is settled.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be announced on the platform and via email. Continued use of paid services after an update constitutes acceptance of the revised policy.

8. Contact

Email: support@indusfact.com
Phone: +91-9911007745
Office: New Delhi, Delhi, India