Privacy Policy

Effective Date: August 3, 2026

Welcome to IndusFact.com .

IndusFact.com is owned and operated by IndusFact B2B Solutions ("IndusFact", "we", "our", or "us").

We appreciate the trust you place in us when you use our platform. Whether you are listing industrial machinery, searching for equipment, connecting with suppliers, or exploring business opportunities, we understand that the information you share with us is important.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices and rights available to you regarding your personal data.

This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy, and any additional policies that may apply to specific services offered on the platform.

By accessing or using IndusFact.com, you acknowledge that you have read and understood this Privacy Policy.

1. Our Privacy Commitment

At IndusFact, trust is not just a feature of our platform; it is one of our founding principles.

We believe businesses should always know what information is being collected, why it is being collected, and how it is being protected.

Accordingly, we are committed to:

• Collecting only the information reasonably necessary to operate and improve our platform.

• Being transparent about how your information is used.

• Protecting your information through appropriate technical and organisational security measures.

• Never selling your personal information to third parties.

• Respecting your privacy rights under applicable Indian laws.

• Continuously improving our privacy and security practices as our platform evolves.

2. Scope of this Privacy Policy

This Privacy Policy applies to all visitors, registered users, business owners, manufacturers, suppliers, dealers, buyers, advertisers, service providers, and other users who access or use IndusFact.com or any related services operated by us.

It applies to information collected through:

• The IndusFact website.

• User registration and account creation.

• Business profiles.

• Product and service listings.

• Enquiry forms.

• Internal messaging features.

• Customer support communications.

• Marketing communications.

• Cookies and similar technologies.

• Any future IndusFact services that reference this Privacy Policy.

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from our platform. Those services operate under their own privacy policies, and we encourage you to review them before sharing your information.

3. Data Fiduciary Declaration

For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), IndusFact acts as a Data Fiduciary in relation to the personal data processed through our platform.

As a Data Fiduciary, we process personal data only for lawful purposes, implement reasonable security safeguards, honour applicable user rights, and comply with our obligations under the DPDP Act and other applicable Indian laws.

Where we engage trusted third-party service providers to process personal information on our behalf, they do so only for authorised purposes and under appropriate contractual and security obligations.

4. Information We Collect

The information we collect depends on how you interact with our platform.

4.1 Information You Provide Directly

When you create an account, submit listings, communicate with other users, or contact us, you may provide information such as:

Account Information

• Full Name

• Business Name

• Email Address

• Mobile Number

• Password (stored in encrypted/hashed form)

• User Role (Buyer, Seller, Dealer, Manufacturer, Supplier, Service Provider, etc.)

Business Information

Where applicable, you may also provide:

• Business Address

• GSTIN

• Business Description

• Company Logo

• Website URL

• Social Media Links (where supported)

• Business Categories

• Product Categories

• Years in Business

• Other information you voluntarily choose to publish.

Listing Information

When creating listings, you may submit:

• Product titles

• Product descriptions

• Technical specifications

• Images

• Videos

• Documents

• Pricing information

• Availability status

• Business contact information

• Any additional information you voluntarily include in your listings.

Please remember that information intentionally published in public listings may be visible to other users of the platform.

Communication Information

When you contact us or communicate through IndusFact, we may collect:

• Customer support requests.

• Messages exchanged through our platform.

• Enquiry forms.

• Feedback.

• Survey responses.

• Complaint details.

• Verification documents submitted voluntarily.

4.2 Information Collected Automatically

Like most modern websites, certain information is collected automatically when you use our platform.

This may include:

• IP Address

• Browser Type

• Operating System

• Device Information

• Language Preferences

• Date and Time of Visits

• Pages Viewed

• Referring Website

• Session Duration

• Clickstream Data

• Error Logs

• Device Identifiers

• Approximate Geographic Location (derived from IP address)

This information helps us improve platform performance, detect fraudulent activity, enhance security, understand how visitors use our services, and optimise the overall user experience.

4.3 Information Received from Third Parties

In certain situations, we may receive limited information from trusted third parties.

Examples include:

Google Sign-In

If you choose to register or sign in using your Google account, we may receive:

• Your Name

• Email Address

• Google Profile Picture (if available)

We do not receive your Google password.

The information shared depends on the permissions you grant during the sign-in process.

Analytics Providers

We receive aggregated and anonymised usage information from analytics providers to better understand website performance, visitor behaviour, and platform improvements.

This information does not normally identify individual users.

Verification Information

Where applicable, we may receive verification-related information from authorised service providers or publicly available business records to support business verification initiatives and improve marketplace trust.

5. How We Use Your Information

We use the information we collect only for legitimate business purposes necessary to operate, secure, and improve IndusFact.

Depending on how you use our platform, your information may be used to:

5.1 Provide Our Services

• Create and manage your account.

• Publish and manage your listings.

• Display your business profile.

• Enable communication between buyers and sellers.

• Respond to enquiries.

• Provide customer support.

• Process verification requests.

5.2 Improve the Platform

Your information helps us:

• Improve search quality.

• Enhance user experience.

• Recommend relevant listings.

• Detect broken features.

• Optimise platform performance.

• Develop new functionality.

• Improve marketplace safety.

5.3 Security & Fraud Prevention

We process information to:

• Detect fraudulent accounts.

• Prevent spam.

• Verify businesses.

• Protect against abuse.

• Investigate suspicious activity.

• Enforce our Terms & Conditions.

• Maintain platform integrity.

5.4 Communications

We may contact you regarding:

• Account verification.

• Password resets.

• Security alerts.

• Listing updates.

• Enquiry notifications.

• Customer support.

• Platform announcements.

• Policy updates.

• Marketing communications (where permitted and subject to your communication preferences).

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

5.5 Legal & Regulatory Compliance

We may process your information where necessary to:

• Comply with applicable laws.

• Respond to lawful government requests.

• Resolve disputes.

• Protect legal rights.

• Prevent misuse of the platform.

• Maintain records required under applicable Indian laws.

6. Cookies and Tracking Technologies

To provide a secure, reliable, and personalized experience, IndusFact uses cookies and similar technologies that help us remember your preferences, improve website performance, understand how our platform is used, and protect against fraudulent activity.

Cookies are small text files stored on your device when you visit our website. Some cookies are essential for the platform to function correctly, while others help us improve our services or measure the effectiveness of our communications.

Depending on your preferences and applicable laws, certain non-essential cookies will only be activated after you provide your consent through our cookie consent banner.

6.1 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation and security of IndusFact and cannot be disabled through our website.

They help us:

• Authenticate user sessions.

• Keep you securely logged in.

• Protect against unauthorized access.

• Maintain website functionality.

• Store essential user preferences.

• Prevent fraudulent activity.

Without these cookies, certain parts of the platform may not function correctly.

Performance and Analytics Cookies

These cookies help us understand how visitors use our platform so that we can continuously improve performance and usability.

They may collect information such as:

• Pages visited.

• Navigation paths.

• Time spent on pages.

• Device and browser information.

• Approximate geographic location.

• Site performance metrics.

This information is generally aggregated and does not directly identify individual users.

Functional Cookies

Functional cookies improve your browsing experience by remembering preferences such as:

• Language selection.

• Recently viewed content.

• User interface preferences.

• Login preferences where appropriate.

Advertising and Marketing Cookies

With your consent, we may use advertising technologies that help us understand the effectiveness of our marketing campaigns and deliver more relevant communications.

These technologies may include advertising pixels, conversion tracking tools, or remarketing services operated by trusted third-party providers.

You may withdraw your consent for these cookies at any time through your cookie preferences.

6.2 Meta Pixel

Where enabled, IndusFact may use Meta Pixel to understand how visitors interact with our website after viewing advertisements on Meta platforms such as Facebook and Instagram.

Meta Pixel may collect information including:

• Pages visited.

• Events performed.

• Device information.

• Browser information.

• Approximate location.

• Advertising interactions.

This information helps us measure advertising performance and improve future marketing campaigns.

Meta processes this information in accordance with its own Privacy Policy.

6.3 Google Analytics

We use Google Analytics to understand website traffic, user behaviour, and platform performance.

Google Analytics may collect information such as:

• Device type.

• Browser information.

• Approximate location.

• Pages visited.

• Session duration.

• Referring websites.

• Engagement metrics.

Where legally required, Google Analytics will only be activated after obtaining your consent.

We currently retain Google Analytics data for up to 26 months, after which it is automatically deleted or anonymised in accordance with Google's retention settings.

6.4 Google reCAPTCHA

To protect IndusFact against spam, automated bots, fraudulent registrations, and malicious activity, we use Google reCAPTCHA on selected forms and user interactions.

Google reCAPTCHA analyses technical information such as:

• IP address.

• Device information.

• Browser characteristics.

• Mouse movements.

• Interaction patterns.

This information is processed by Google solely for security purposes in accordance with Google's applicable policies.

6.5 Managing Cookies

Most web browsers allow you to control or delete cookies through browser settings.

Please note that disabling essential cookies may affect important platform functionality, including:

• Secure login.

• User sessions.

• Account management.

• Listing submission.

• Certain personalised features.

7. Third-Party Services and Data Sharing

IndusFact does not sell your personal information to third parties.

However, in order to operate our platform securely and efficiently, we work with carefully selected service providers who process limited information on our behalf.

These providers are granted access only to the information necessary for performing their services and are contractually required to protect your information.

Our service providers may change over time as our platform evolves.

7.1 Hosting and Cloud Infrastructure

Our platform and related services may utilise trusted cloud infrastructure providers for website hosting, application hosting, databases, storage, backup, security, and performance optimisation.

These providers process information solely for the purpose of operating and securing the IndusFact platform.

7.2 Database Services

Business information, user accounts, listings, enquiries, and related platform data may be securely stored using managed database infrastructure.

Appropriate technical and organisational safeguards are implemented to protect stored information.

7.3 Email and Communication Services

We use trusted communication service providers for:

• Account verification emails.

• Password reset emails.

• Security notifications.

• Listing notifications.

• Customer support communications.

• Marketing communications (where consent has been provided).

These providers process information solely for delivering communications on our behalf.

7.4 Payment Processing

Where payment services are offered, online payments may be processed through trusted third-party payment gateways such as Razorpay or other authorised payment processors.

IndusFact does not store your complete debit card, credit card, UPI PIN, or internet banking credentials.

Payment information is processed directly by the respective payment service provider in accordance with their own privacy policies and applicable regulatory requirements.

7.5 Google Services

Certain platform features rely on Google services, including:

• Google Sign-In

• Google Analytics

• Google reCAPTCHA

• Google Maps (where applicable)

Your use of these services may also be subject to Google's Privacy Policy and Terms of Service.

7.6 Business Verification Services

To improve marketplace trust, IndusFact may use authorised verification providers or publicly available government and business records to verify certain business information, including GST registration and other business credentials.

Participation in enhanced verification programmes remains voluntary unless otherwise specified.

8. When We May Share Your Information

We share information only when necessary to operate the platform, comply with legal obligations, or protect the legitimate interests of our users and our business.

Examples include:

Legal Compliance

Where required by applicable law, court order, government authority, or regulatory body.

Platform Protection

To investigate fraud, abuse, spam, cyber attacks, security incidents, or violations of our Terms & Conditions.

Business Transfers

If IndusFact undergoes a merger, acquisition, investment, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable legal protections.

Where required by law, affected users will be notified.

With Your Consent

In situations where your explicit consent is required, we will only share your information after obtaining that consent.

9. Data Security

Protecting your information is one of our highest priorities.

Although no online platform can guarantee absolute security, we implement reasonable technical, organisational, and administrative safeguards designed to protect your information against unauthorised access, disclosure, alteration, misuse, or loss.

Our security measures include, where appropriate:

• Secure HTTPS encryption using SSL/TLS.

• Password hashing and secure authentication.

• Role-based access controls.

• Multi-layer security monitoring.

• Regular software updates and security patches.

• Firewall and infrastructure protection.

• Malware and spam prevention mechanisms.

• Google reCAPTCHA protection.

• Routine backups.

• Continuous monitoring for suspicious activity.

Access to personal information is limited to authorised personnel and trusted service providers who require such access to perform their legitimate responsibilities.

While we strive to maintain the highest security standards, users also play an important role in protecting their accounts. We encourage you to choose strong passwords, keep your login credentials confidential, and notify us immediately if you suspect any unauthorised access to your account.

10. Your Rights as a Data Principal

IndusFact respects your privacy rights and is committed to complying with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

As a registered user or visitor whose personal data is processed by us, you may exercise the following rights, subject to applicable legal requirements and reasonable verification of your identity.

10.1 Right to Access Your Information

You have the right to request confirmation of whether we process your personal data and, where applicable, request access to the personal information we hold about you.

Upon successful verification of your identity, we will provide the requested information in accordance with applicable legal requirements.

10.2 Right to Correct or Update Information

You are responsible for ensuring that the information associated with your account remains accurate and up to date.

Most profile information can be updated directly through your account dashboard. If you are unable to make a correction yourself, you may contact us for assistance.

10.3 Right to Erasure

You may request deletion of your personal data or closure of your account at any time.

Upon receiving a verified request, we will delete or anonymise your personal information unless we are required to retain certain records for:

• Compliance with applicable laws.

• Tax and accounting obligations.

• Fraud prevention.

• Dispute resolution.

• Enforcement of our legal rights.

• Security investigations.

• Legitimate business purposes permitted by law.

Where complete deletion is not legally possible, we will securely retain only the information required for those purposes.

10.4 Right to Withdraw Consent

Where our processing of your personal data is based on your consent, you may withdraw that consent at any time.

Examples include:

• Marketing communications.

• Optional cookies.

• Promotional emails.

• Future optional platform features requiring consent.

Withdrawal of consent will not affect the lawfulness of processing already carried out before such withdrawal.

Please note that withdrawing consent for certain essential processing activities may affect your ability to continue using some platform features.

10.5 Right to Nominate

In accordance with the DPDP Act, you may nominate another individual to exercise your rights on your behalf in the event of your death or incapacity, subject to applicable legal requirements and verification procedures.

10.6 Right to Grievance Redressal

If you believe that your personal data has been processed in violation of this Privacy Policy or applicable law, you have the right to raise a grievance with our Grievance Officer.

We are committed to investigating complaints fairly, promptly, and transparently.

Details of our Grievance Officer are provided in Section 13 of this Privacy Policy.

10.7 Exercising Your Rights

To exercise any of the above rights, you may contact us using the details provided in this Privacy Policy.

To protect your information, we may request reasonable proof of identity before processing your request.

We will respond within the timelines prescribed under applicable Indian law or, where no statutory timeline applies, within a reasonable period.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and protect the security and integrity of the platform.

Retention periods may vary depending on the type of information collected and the legal requirements applicable to that information.

Our current retention practices include:

Where information is no longer required, we will securely delete, anonymise, or archive it in accordance with our internal data management procedures.

12. Cross-Border Data Transfers

IndusFact primarily serves businesses located in India.

However, in order to provide reliable, secure, and scalable services, some of our trusted technology partners or cloud infrastructure providers may process or store information on servers located outside India.

These service providers may include providers of:

• Cloud hosting infrastructure.

• Managed databases.

• Analytics services.

• Email delivery services.

• Security services.

• Payment processing.

• Content delivery networks.

Whenever personal information is transferred outside India, we take reasonable steps to ensure that appropriate contractual, organisational, and technical safeguards are implemented to protect your information in accordance with applicable law.

We carefully select service providers that maintain recognised security standards and process personal information only for authorised purposes.

Should applicable laws impose additional requirements regarding international data transfers, IndusFact will comply with those requirements.

13. Business Eligibility and Privacy Contacts

13.1 Business Eligibility

IndusFact is a business-to-business (B2B) platform created for manufacturers, suppliers, dealers, traders, service providers, industrial buyers, and other business professionals.

Accordingly, individuals under the age of 18 years are not permitted to register for an account or use our services as registered users.

If we become aware that an account has been created by an individual below the permitted age, we reserve the right to suspend or delete the account and remove associated information, subject to applicable legal obligations.

13.2 Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, IndusFact has appointed a Grievance Officer to address concerns relating to privacy, personal data, and user grievances.

Grievance Officer
Currently: The Founder, IndusFact

Email: grievance@indusfact.com

Privacy Matters: privacy@indusfact.com

Postal Address:
To be updated with the registered office address of IndusFact.

We aim to:

• Acknowledge receipt of grievances within 24 hours, where required under applicable rules.

• Resolve grievances within 15 days wherever reasonably possible and in accordance with applicable legal requirements.

Complex matters requiring additional investigation may take longer, in which case we will keep you informed of the progress.

13.3 Data Protection Contact

For questions relating specifically to this Privacy Policy or our handling of personal information, you may contact us at:

Email: privacy@indusfact.com

We are committed to responding to privacy-related requests promptly and transparently.

14. Changes to this Privacy Policy

As IndusFact continues to grow, we may introduce new features, technologies, business services, or legal compliance measures that require updates to this Privacy Policy.

Accordingly, we reserve the right to modify or update this Privacy Policy at any time to reflect:

• Changes in applicable laws or regulatory requirements.

• Improvements to our platform and services.

• Introduction of new products or features.

• Changes to our data processing practices.

• Updates to security measures.

• Changes in third-party service providers.

Whenever we make material changes to this Privacy Policy, we will:

• Update the Effective Date at the top of this document.

• Publish the revised Privacy Policy on IndusFact.com.

• Notify registered users through appropriate means where required by applicable law or where the changes materially affect their rights.

We encourage you to review this Privacy Policy periodically to remain informed about how your information is collected, used, and protected.

Your continued use of IndusFact after the revised Privacy Policy becomes effective constitutes your acknowledgement of the updated policy, except where applicable law requires fresh consent.

15. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or our privacy practices, we encourage you to contact us.

We are committed to responding promptly and helping you understand how your information is handled.

General Support

Email: support@indusfact.com

Privacy & Data Protection

For questions relating to personal information, data protection, or privacy matters:

Email: privacy@indusfact.com

Grievances

For complaints or grievances relating to privacy, personal data, or your rights under applicable laws:

Email: grievance@indusfact.com

Security Reporting

If you believe you have discovered a security vulnerability, suspicious activity, or potential misuse of the platform, please report it responsibly.

Email: security@indusfact.com

Business Verification

For GST verification or other business verification-related queries:

Email: verification@indusfact.com

Billing & Payments

For subscription, payment, or billing-related enquiries:

Email: billing@indusfact.com

Registered Office

IndusFact
Registered Office Address
(To be updated after incorporation/confirmation of registered office.)

16. Related Policies

This Privacy Policy forms part of the legal framework governing your use of IndusFact.

Depending on the services you use, additional policies and legal documents may also apply, including:

• Terms & Conditions

• Cookie Policy

• Community Guidelines

• Listing Guidelines

• Business Verification Policy

• Refund & Cancellation Policy (where applicable)

• Subscription & Pricing Policy (where applicable)

We recommend reading these documents together to better understand your rights, responsibilities, and our commitments.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising from or relating to this Privacy Policy shall be subject to the jurisdiction provisions set out in our Terms & Conditions, unless otherwise required by applicable law.

Nothing in this Privacy Policy limits any statutory rights available to you under applicable Indian law.

18. Our Commitment to You

At IndusFact, we understand that industrial business is built on long-term relationships, and every strong relationship begins with trust.

When you share your information with us, you are placing confidence in our platform. We do not take that responsibility lightly.

We are committed to handling your information responsibly, protecting it with appropriate safeguards, respecting your privacy, and being transparent about how your data is used. As our platform grows, we will continue strengthening our privacy practices to meet evolving legal requirements, industry standards, and the expectations of the businesses that rely on us.

Our goal is simple: to build not only a trusted industrial marketplace, but also a trusted digital environment where businesses can connect, trade, and grow with confidence.

Thank you for being a part of the IndusFact community.

Last Updated: August 3, 2026

Document Information

Document Name: Privacy Policy
Platform: IndusFact.com
Applies To: All visitors, registered users, buyers, sellers, manufacturers, suppliers, dealers, service providers, advertisers, and business professionals using IndusFact.