Cancellation Policy

Effective Date: February 08, 2026

This Cancellation Policy explains how you (a user of IndusFact.com) can cancel a paid product or subscription, and the circumstances under which IndusFact may cancel a purchase on its side. It should be read alongside our Refund Policy and Terms & Conditions.

1. Subscription Cancellation (by User)

Self-serve cancellation — go to Dashboard → Payments → Active Subscription → Cancel.
Effect — you continue to enjoy the full subscription benefits until the end of the current billing cycle. Your subscription will not renew at the next cycle.
Immediate termination — if you require immediate downgrade (e.g. to switch plans), email support@indusfact.com. Any refund entitlement is governed by the Refund Policy.

2. Ad-Boost Cancellation

An unactivated ad-boost credit (Featured / Top / Urgent) can be cancelled at any time from Dashboard → Payments and is refundable per the Refund Policy.
Once an ad-boost credit has been applied to a listing, the boost is treated as consumed and cannot be cancelled.

3. Order Cancellation Window

You may cancel any purchase of a digital plan or ad-boost credit within 24 hours of payment, provided the plan has not been consumed and no ad-boost has been applied. Cancellation requests after this window are handled under the Refund Policy.

4. Cancellation by IndusFact

We reserve the right to cancel a purchase and refund the amount if we detect any of the following:

Payment fraud, chargeback abuse, or unauthorised transaction.
Breach of our Terms & Conditions or Listing & Verification Policy.
Failure to complete KYC / GST verification when required to activate a plan.
Repeated policy violations that place the account under suspension.

Refunds under this section are processed within 7–10 working days to the original payment method.

5. Effect on GST Invoice

Where a GST invoice has been issued for a cancelled paid order, IndusFact issues a corresponding credit note as required under Indian GST law.

6. How Cancellation & Refund Queries Are Handled

Per Razorpay policy, cancellation and refund queries for purchases on IndusFact are handled directly by IndusFact B2B Solutions and not by Razorpay. Please write to us at support@indusfact.com with your Order ID for the fastest resolution.

7. Contact

Email: support@indusfact.com
Phone: +91-9911007745
Office: New Delhi, Delhi, India